Email, SMS and WhatsApp
What each channel is good for, what it needs set up, and how it uses credit.
- Choose "Setup" in the menu, then "Configure" next to "Reply-To Address" and enter the address where replies should go.
- Under "Branding", set your colours and fonts. A logo is optional.
- Choose "Configure" next to "Email look" to set what the top and bottom of your emails show. Use "Send me a test email" to check it. The preview has phone-width and right-to-left views.
- Choose "Methods" and set "Email" to Enabled.
- Choose "Setup" in the menu, then "Configure" next to "Account Setup" under "Twilio Setup". Tick "I Consent" to your organisation name being shared with Twilio, our partner, to create your account.
- Choose "Configure" next to "SMS Sender" and enter the name your texts come from, up to 11 characters.
- Choose "Methods" and set "SMS" to Enabled.